InteractCRM is IT consulting and Services firm that focuses on implementing Multi Channel Contact Center solutions and CRM Business Applications for its customers in Banking, Insurance and Financial sector, Telecommunications and Retail industries. We run one of the most focused Avaya Interaction Center practices in the world and have a sharp experience curve derived from executing multiple AIC consulting engagements in APAC and USA .

Our consulting service portfolio encompasses the complete lifecycle of CRM projects which includes CRM Strategy and Road Map, Process Reengineering, Contact Center Architecture and Design, Solution development and Implementation, Configuration Management, Enterprise Integration design and development, Solution testing, Production Support and Maintenance. Visit our Technology Section for more details.

Our R&D team is always on the cutting edge of customer needs and based on our experience with Avaya technology as well as standards such as J2EE, WebServices and .Net, we have created valuable Product extensions to AIC to enhance the performance, productivity and experience of Avaya customers.

InteractCRM works closely with Accenture to deliver intensive and state of the art training programs in Avaya Interaction Center . Our training programs draw heavily on our consultants experience in the real world implementing AIC projects which adds a unique touch to the quality and depth of perception that we are able to bring to our programs, all of which are jointly delivered under Accenture's leadership.

InteractCRM also provides Business Services to contact centers to help them Benchmark their operations against other best performing contact centers in their Industry and thus provide a Metrics dashboard.

 

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