InteractCRM is Contact Center/CRM solutions company that focuses on implementing Multi Channel Contact Center solutions and CRM Business Applications for its customers in Banking, Insurance and Financial sector, Telecommunications and Retail industries. We run one of the most focused Avaya Contact Center practices in the world and have a sharp experience curve derived from executing multiple consulting engagements on Avaya Interaction Center, OA, Avaya Self Service (Voice Portal/Dialog Designer/IR), Customer Interaction Express, Call Center Express, Avaya IQ and AES solutions.

Our consulting service portfolio encompasses the complete lifecycle of CRM projects which includes CRM Strategy and Road Map, Process Reengineering, Contact Center Architecture and Design, Solution development and Implementation, Configuration Management, Enterprise Integration design and development, Solution testing, Production Support and Maintenance.

Our R&D team is always on the cutting edge of customer needs and based on our experience with Avaya technology as well as standards such as J2EE, WebServices and .Net, we have created valuable Contact Center Product extensions to enhance the performance, productivity and experience of our customers.

InteractCRM works closely with Avaya University to deliver intensive and state of the art training programs on the Avaya Contact Center Applications portfolio of products. Our training programs draw heavily on our consultants experience in the real world implementing projects which adds a unique touch to the quality and depth of perception that we are able to bring to our programs, all of which are jointly delivered under Accenture's leadership.

InteractCRM also provides Business Services to contact centers to help them Benchmark their operations against other best performing contact centers in their Industry and thus provide a Metrics dashboard.

Go to Knowledge Capital Download Presentations.