As Part of our Business Services we provide Contact Center Benchmarking Services and BPO Customer Acquisition Services to Contact Centers wishing to take their operations to the Next level of Productivity and Success.
Please visit the section on Benchmarking to understand more about our service. Outlined here is a small introduction on our approach to the BPO segment.
Corporations around the world are realizing the value of outsourcing non-core business processes to a specialist who can do a better job of that process than they can do themselves. Even core processes are being outsourced more often than before.
To ensure that your customers keep giving you their business in the future, a whole industry has evolved that focuses only on running contact centers. They wear your shirt and provide superior service to your customers, so that the customers keep coming back. But that had a problem too. Their services came at costs which are inherent and driven by their geographical location.
Business Process Outsourcing requires a good understanding of a customer's business process, domain knowledge and expected service levels. Providers have to demonstrate their ability to deliver service and not just provide skilled resources. It is becoming more imminent that the management team has to be credible and have CRM industry expertise. When you pitch business to a potential US client the background and experience of your team is what makes the most impact. Securing business from abroad remains the biggest challenge being faced by Indian outsourcers today. Sales and marketing costs are high and experienced resources are not available to do the job effectively. Teaming with the right company for the right job is very important to be successful in this industry.
Our Customer Acquisition Service helps you bridge that gap as outlined in the relevant sections.