A leading Education provider drives caller recognition using speech solution from InteractCRM and Loquendo

Turin, Italy and Fremont, CA - InteractCRM and Loquendo announced the successful delivery of a state of the art IVR speech application for a leading Education conglomerate in the USA. The company has a network of more than 90 ground campuses across the USA and Canada and runs a centralized support desk for students and faculties across these campuses. In order to intelligently route the call to the best available agent, it has deployed a mechanism, based on advanced Loquendo ASR functionalities, to identify the campus the caller belongs to and the service required. 

InteractCRM have provided an end to end solution using Avaya Voice Portal and Loquendo ASR and TTS that involves Voice User Interface design, Grammar design and tuning, IVR application development, speech server deployment, testing and roll out.

The solution brings all the benefits of an interactive voice portal to students in the U.S., providing them 24/7 access to personalized information over the phone by means of natural language based interaction leveraging Loquendo’s fast and accurate speech recognition and natural-sounding speech synthesis. Such services are able to give users immediate access to databases of information selected according to their personal profile.

“The education domain has a lot of potential to utilize speech as a facilitator for key management processes for its students. Such an enabler would allow universities and colleges to drive an intuitive, consistent and personalized student experience” said Snehal Patel, CEO InteractCRM

“We are very pleased that InteractCRM, by integrating Loquendo’s ASR and TTS incorporated within Avaya Voice Portal, has clearly demonstrated that speech technologies have a key role to play in the education sector to allow the deployment of easy-to-use and easy-to-access information and transaction services. It’s good to know that we're helping to put students across North America successfully in touch with the services they require, whenever they need them and from wherever they are,” said Rosanna Duce, VP International Sales at Loquendo. 

About Loquendo
Awarded Speech Industry ‘Market Leader’ for the past four consecutive years, Loquendo provides a complete range of speech technologies for server, embedded and desktop solutions – in 30 languages with 72 voices, and constantly growing.

Loquendo TTS, Loquendo ASR, and Loquendo Speaker Identification and Verification empower people to interact with technology in the most natural way possible – using their voice – creating a next-generation client experience while saving businesses millions each year. Also integrable via the Loquendo MRCP Server and VoxNauta VoiceXML, CCXML & SCXML platform, Loquendo speech technologies power millions of calls every day in the telecommunications and enterprise markets across the globe. Loquendo TTS and ASR are also available as Loquendo Embedded Technologies, deployed in more than 14 million devices worldwide in embedded and mobile environments.

Loquendo is a Telecom Italia company headquartered in Turin, Italy, with offices in the US, UK, Spain, Germany and France, and a global network of partners. For more info, and to hear Loquendo TTS for yourself, go to www.loquendo.com.