InteractCRM’s ProConnect Outbound Solution Now Rated “Avaya Compliant”
InteractCRM, a leading provider of Contact Center software and services, today announced that its ProConnect system is compliant with key Avaya Aura™ Application Enablement Services 5.2.2 and Avaya Aura™ Communication Manager 6.0 solutions from Avaya Inc., a global leader in enterprise communications systems, software and services.
The ProConnect system helps businesses plan and reach their customers proactively in a very cost effective fashion. ProConnect provides a unified outbound solution to an agent that has all the tools they need to communicate, collaborate and realize the business process goals of the organization, whether it is selling on the phone, collecting payments or providing customer service. The solution comprises of a Progressive Dialer, Multi level Campaign and List Manager, Agent Dialogue Manager and a Unified Agent Desktop. The Unified Desktop comprises of a Dialing toolbar to facilitate communication and call control. The Process Manager manages customer information and processes while the Agent Prompter guides agents through the conversation. The application now is compliance-tested by Avaya for compatibility with: Avaya Aura™ Application Enablement Services 5.2.2 and Avaya Aura™ Communication Manager 6.0
Most organizations that run outreach programs need a solution that provides dialing efficiency with process effectiveness to drive a highly optimized campaign. This is the foundation of ProConnect. “ProConnect provides an integrated environment to design and execute process oriented outbound campaigns. We provide agents will all the necessary tools in a single browser application, allowing them to control conversations and execute process tasks in a highly efficient fashion”, said Snehal Patel, CEO- InteractCRM.
InteractCRM is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, InteractCRM is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Development Partners like InteractCRM help Avaya deliver winning solutions in the marketplace by merging the communication platform of Avaya with the business processes of the organization, thereby making the whole solution highly process sensitive and contextual. InteractCRM maintains a sharp Avaya focus and with ProConnect they have once again proved their ability to deliver value added solutions on top of the Avaya platforms said Eric Rossman, vice president, developer relations, Avaya.”
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.