Outbound interactions are a critical part of customer experience management. Customer outreach may be via voice or SMS. With the growth in mobile usage, SMS is becoming a prominent part of customer communication strategies.

Three types of outbound dialing modes may be used for voice interactions.

  • Preview Dialing
  • Predictive Dialing
  • Progressive Dialing

Few examples of outbound communication are

  • Telemarketing calls
  • Collection calls
  • Payment reminders
  • Stock market updates
  • Appointment reminders

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[button link=”” type=”type-1-4″ size=”small”] PREVIEW-PREDICTIVE DIALER [/button]  [button link=”” type=”type-1-4″ size=”small”] SMS CAMPAIGNS [/button]


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