InteractCRM has built an innovative approach to address an important gap that has been expressed by many customers of Avaya IC over the last couple of years.
The gap is the inability of IC Manager to provide AUDIT ability of the activity done by various administrators of the system. What makes this gap important is the mission critical and sensitive data being managed by IC Manager. It is basically the heart of an IC based Contact center operation and any data configuration data lost or forgotten due to any human or machine related interaction can cause serious downtime and damage to the operation.
This poses a grave risk that any experienced Contact Center Manager will know, he cannot afford to undertake.
At InteractCRM, we understand this very well, having working with many Avaya customers around the world to implement and optimize their Avaya IC based contact centers.
We have utilized our years of expertise with this technology to go beyond it and have come up with a audit solution that quietly works in the background on the PC of each and every one of your IC Manager user and keeps tracking every little action / activity performed by them.
Now if they later forget what changes they made and want to revert to old configuration data, they would have all the data available right there in front of them as Activity reports.
This applies even if some important configuration files are damaged and you want to rebuild the system back to its original configuration.
For more information on the features, benefits and other relevant information, please fill up the online form in our download section. Alternatively, you can also get in touch with us at email@example.com.