AlarmAnywhere is an alarm management solution that delivers instant notification of critical alarms as Email and SMS to the administrators’ hand phone and simultaneously provides web based access to detailed alarm information. This means that regardless of the location of the customer LAN, administrators are able to access relevant information when they need it most and avoid potential compromises in their contact center performance.

AlarmAnywhere not only provides an single view of alarm history across multiple environments, but it also provides a facility to filter the alarms generated and send personalized emails and SMS messages to the concerned user set.

AlarmAnywhere is architected to be simple and effective. Multiple streams of information are collated to create comprehensive alerting when there is an event that requires immediate intervention. Our approach adds significant business value to contact center solutions by addressing specific needs in contact center system deployments.