AppConnect is a CRM desktop application platform that supports creation, deployment and management of pure thin client customer applications and processes across the enterprise. Each application in the AppConnect Suite addresses a unique set of customer oriented process that can be deployed either individually or in conjunction with each other in a tightly co-ordinated manner within your organization. You can deploy an application either for a single department or across multiple departments and branches across the world instantaneously without any additional effort. This allows AppConnect to bring together and store all information about the customer in a single place and provide a single version of the truth to Managers and Executives.

Benefits of the AppConnect platform:

	No redundant screens and fields. Complete flexibility to fit the applications to your business needs and use only what is required
	Keeps programming to the minimum. A strong application designer is included that generates screens and functionality without any programming.
	Very easy to deploy and manage
	Less time consuming to implement
	Fully web enabled
	Easy connection with and use of your current systems
	In built job scheduler and notification functionality
	Designed by a team of people with many decades of years experience in Customer relationship management
	Hot deployment (No down time when changing releases or adding new functionality
	Thin client architecture
	Multiple channel communication, including connection to CTI
	Fully scalable architecture
	Access to multiple data bases

Some sample functionality of AppConnect:

	Call Management
	Case/Ticket Management
	Defect / Change Request Management
	Knowledgebase
	Customer Portal integration and Self Service
	Task assignment and tracking
	Alerts and Notifications
	Escalations

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