Can your customers contact you the way they want?
How do you ensure they can?
Does your customer service representative know everything about the customer to not only serve them better but also anticipate their needs?
How do you achieve that?
How do you optimize your service workforce with the fluctuations in the call volume?
How do you maintain and increase their productivity?
How do you make sure that your business processes and service policy work together in real time to connect the right customer to the right agent in the right manner at the right time?
And how do you ensure this happens consistently every time?
We, at InteractCRM, have been answering these questions for our customers around the world by helping them deploy sophisticated yet effective contact centers solutions based on world class technologies and partners.
Through Global partnerships and projects we ensure that we always remain on the cutting edge of enterprise CRM/Contact Center technologies.