Founded in 1999, Interactcrm has been in the forefront of Customer Experience Management since inception. Our organization was developed with an Avaya backbone and delivered our 100th global Avaya engagement back in 2009. Since then, we’ve come a long way to expand our telephony and digital channel expertise. Today our resources have over 100 years of combined omnichannel contact center domain experience.
With a presence in the US, EMEA, and APAC, Interactcrm helps global organizations, both small and large, increase their customer satisfaction, streamline their contact center operations, and deliver a higher quality service to their customers.
Part of the Quintus APAC delivery team responsible for technical presales and delivery.
In 2002, Interactcrm began providing professional services and training for the Avaya contact center users globally.
Using Avaya SDK, Interactcrm built the world’s first browser-based telephony toolbar, allowing Avaya UC users to handle calls easily through their desktop.
ThinConnect Computer Telephony Integration (CTI) delivered a packaged CRM integration for Avaya Call Manager.
iCX Omnichannel Contact Center is released to provide true web-based customer interaction management via voice, email, chat, social and mobile communication channels.
Interactcrm built a custom multichannel interaction
management desktop for Broadsoft CC-One which
was later acquired by Cisco.
Interested in learning more about our global locations? Contact us at firstname.lastname@example.org