Interactcrm

About Interactcrm

A Long-Standing History of Contact Center Excellence

Founded in 1999, Interactcrm has been in the forefront of Customer Experience Management since inception. Our organization was developed with an Avaya backbone and delivered our 100th global Avaya engagement back in 2009. Since then, we’ve come a long way to expand our telephony and digital channel expertise. Today our resources have over 100 years of combined omnichannel contact center domain experience.

With a presence in the US, EMEA, and APAC, Interactcrm helps global organizations, both small and large, increase their customer satisfaction, streamline their contact center operations, and deliver a higher quality service to their customers. 

1999

Joined the Quintus Multichannel Contact Center Team

Part of the Quintus APAC delivery team responsible for technical presales and delivery.

1999

2002

Started our Avaya Services Practice

In 2002, Interactcrm began providing professional services and training for the Avaya contact center users globally.

2002

2009

Released the World’s 1st Pure Web Telephony Toolbar

Using Avaya SDK, Interactcrm built the world’s first browser-based telephony toolbar, allowing Avaya UC users to handle calls easily through their desktop.

2009

2011

Released a Packaged CTI Product

ThinConnect Computer Telephony Integration (CTI) delivered a packaged CRM integration for Avaya Call Manager. 

2011

2013

Released our Full Omnichannel Contact Center Solution, iCX

iCX Omnichannel Contact Center is released to provide true web-based customer interaction management via voice, email, chat, social and mobile communication channels.

2013

2016

Released Omnichannel Component for What Is Now Webex CC

Interactcrm built a custom multichannel interaction
management desktop for Broadsoft CC-One which
was later acquired by Cisco.

2016

Interactcrm is a Global Organization

Interested in learning more about our global locations? Contact us at info@interactcrm.com

Bannockburn, Illinois

Headquarters
2801 Lakeside Drive, Suite 125
Bannockburn, IL 60015

Chicago, Illinois

333 W Wacker Drive, Suite 600
Chicago, IL 60622

Amsterdam, Netherlands

Zijlbaan 28
2352 BN Leiderdorp
The Netherlands

Mumbai, India

538-539 Laxmi Plaza
Laxmi Industrial Estate
New Link Road, Andheri (W)
Mumbai 400053

Kochi, India

Second Floor, Avenir Computer Services Building,
Near Padamugal UP School,
Padamugal, Kakkanad 682030

Pune, India

No. 407, B-Wing
Teerth Technospace Commercial & IT Park
S. No. 103, Mumbai Bangalore Highway,
Baner, Pune, Maharashtra 411045