iCX transforms your Avaya Aura® Communication Manager into a complete omnichannel communication management solution without compromising or replacing your existing voice infrastructure. Available as either a cloud or on-premises deployment, iCX is the only omnichannel contact center platform that leaves your Avaya system to do what it does best.
In addition to Avaya’s skill-based call routing, iCX enables advanced call work flows using CRM data and client history to determine the call treatment and priority level of each unique customer.
iCX gives clients the ability to request a callback from any of the multiple channels available when wait times are too high. Whether they’d like a callback based on their position in the queue or at a scheduled time, iCX frees your customers and agents from wait time frustrations.
iCX gives your supervisors and agents a softphone for their Avaya system, enabling call control all within the iCX desktop client.
iCX Dialer adds an automatic outbound dialer and voice campaign management system to your existing Avaya system. By providing both preview and progressive dialing campaigns, iCX dialer is built to fit your business needs.
Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.