iCX Omnichannel

An omnichannel contact center allows agents and customers to interact over several communication channels all while delivering a seamless experience. With iCX your agents will be able to easily manage all communication channels through a single user desktop.


Add Any Channel At Any Time


Integrate your existing telephony system with iCX and allow agents to control phone calls all through the iCX dashboard.

Web Chat

Offer live web chat services from your website with a simple web API. iCX manages, routes, and transcribes all chat interactions


Efficiently manage large volumes of customer emails in a personalized manner without compromising on service levels.

Messaging Apps

Engage in real-time conversations with customers using messaging platforms such as Facebook Messenger, Skype, Slack, Whatsapp, and more.

SMS Texts

Enable 2-way SMS text conversations between customers and agents as well as distribute large volume outbound SMS messages.

Social Media

Monitor your company's social media channels and respond to notifications and messages in real-time all through your contact center.

Simplify Agent Experience

iCX agent desktop allows agents to manage all of their customer interactions in a single application, easily switching between multiple concurrent customer interactions across all iCX channels. 

Key Features:

Enable Supervisor Oversight

iCX administration capabilities give supervisors full control over day-to-day contact center activities, enabling them with real-time queue information across all channels, service level performance, and the current status of each agent. 

Key Features:

See iCX in Action

Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.