An omnichannel contact center allows agents and customers to interact over several communication channels all while delivering a seamless experience. With iCX your agents will be able to easily manage all communication channels through a single user desktop.
iCX agent desktop allows agents to manage all of their customer interactions in a single application, easily switching between multiple concurrent customer interactions across all iCX channels.
iCX administration capabilities give supervisors full control over day-to-day contact center activities, enabling them with real-time queue information across all channels, service level performance, and the current status of each agent.
Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.