Outbound Dialer
No matter the primary business function of your outbound call center, it’s probably safe to say that listening to busy signals isn’t one of them. Outbound dialer systems optimize your agent’s time by eliminating busy tones, voicemails, and disconnected calls from their daily activity. This allows them to focus more of their time on helping customers and closing deals.
Agent
Productivity
Preview Dialing
Enable agents with the relevant customer data prior to a call being launched. Distribute customer records to agents when they are ready for the next record, which increases productivity compared to offline bulk record assignments to the agents.
Progressive Dialing
Connect agents with a high volume of customers easily thanks to iCX Progressive Dialing. When conversations can be standardized and limited personalization is required, progressive dialing can help increase agent productivity by automating concurrent outbound calls.
Outbound Dialer Features
- Call Distribution Across Skills
- Business Rules-Based Calling
- Data Import and Export
- Visual Campaign Designer
- Advanced Call List Segmentation
- Preview Dialing
- Progressive Dialing
- Agent Owned Callback
- Alternative Number Dialing
- Custom Reporting and Wrap Up Details
See iCX in Action
Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.