Cloud deployments are becoming popular as companies prefer to make smaller CAPEX investments. A Cloud Contact Center solution has to be multi tenant and built to support cloud deployment requirements.
Interactcrm provides a SIP contact center solution that can be hosted in a cloud infrastructure. The system can be setup and integrated with SIP trunks. Full call control functionality including desktop CRM integration is supported within this setup. Multi-channel capabilities like email and webchat are also supported as part of the contact center suite.