97% of text messages are opened and 83% of them are opened within one hour. This makes it obvious that SMS is a critical medium for instant communication. It has the asynchronous flavor but is also a good way to reach people in an immediate fashion.
ICX SMS can incorporate this mode of communication into the fabric of the organizations both internally and externally. To reap the benefits of texting as a mode of communication, an enterprise texting platform needs to be instituted within the organization.

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