Bringing the worlds of communications and data processes together is like teaching kids how to share. It is possible but you need to know your tricks. Tricks that Interactcrm has learnt over many years of merging the boundaries between Avaya PBX and a variety of CRM vendors.
Using our field knowledge, we have developed a Packaged Connector that weaves multichannel communication into the Microsoft CRM fabric by leveraging information housed inside CRM system as well as Telephony environment to create Automation that delivers instant business value.
If you are an Avaya and Microsoft CRM user, keep reading to see why ICX is the GLUE you should have.