PRIVACY NOTICE AND POLICY
Your privacy is important to us. Interactcrm is a d/b/a of Netrix, LLC and is a leading technology solutions provider and technology consulting company headquartered in the United States, with affiliated companies in India, the Netherlands, and Bulgaria. This Privacy Notice and Policy (“Policy”) explains how Interactcrm manages the personal data we obtain:
- from our clients, vendors and business partners;
- from or about individuals in the course of providing services to our clients or operating our business generally; and
- from operating our websites, collaboration sites, blogs, and other digital media.
The Policy also explains the rights and choices you have in relation to our management of your personal data.
We collect information directly from you which you provide on Interactcrm websites, collaboration sites, blogs and other digital media (collectively “Sites”), over the phone, pursuant to our customer, vendor and channel partner intake processes, or in any other way. For example, we may collect your name, work title, email address, postal address, phone number, demographics, payment information, user ID, password, and other information you may provide on our sites, such as when you complete a transaction, register for an account, log in to our sites, subscribe to or request our services, participate in an event, contest or survey, or contact our customer service representatives. We may also obtain information about you indirectly from other sources and combine that with information we collect directly from you.
In addition, when you visit our Sites, some information about your visit is automatically collected, such as your device’s operating system, application software, Internet Protocol (IP) address, access times, browser type and language, peripherals, user log data, Active Directory information, and the Sites you visited before and after our website. We also collect (directly or via third parties) information about your usage and activity on our websites, including information about your orders, purchases, and cart activity through essential and non-essential cookies, Web beacons, and similar tracking technologies.
Cookies and Similar Technologies
Many Web browsers are set to accept Cookies by default, and only you have the ability to manage your browser settings. The “help” section of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies, and how to disable or delete cookies altogether.
Use of Information We Collect
We may use information collected for purposes described in this Policy or as otherwise disclosed to you on our Sites or in connection with our services. For example, where permitted under applicable law, we may use information that you provide or about you:
- to provide and deliver products and services you request;
- to facilitate the provision of software updates, product support, and other services;
- to administer your account with us;
- to send you transaction information, including confirmations, invoices, technical notices, product and services information, updates, security alerts, and support and administrative messages;
- to respond to your comments and questions and provide customer service;
- to operate and improve our Sites, products, and services;
- to comply with a legal obligation;
- to carry out business intake procedures;
- to market our products and services;
- to establish, exercise or defend legal claims;
- if you have already made the information public and it is readily available; or
- if you have given your consent.
We will decline to use your personal data for the foregoing purposes if your interests and fundamental rights outweigh our legitimate business interests. You have the right to ask us not to process your personal data for marketing purposes. If you refuse to provide information to us or if you request that we stop processing information about you, we may not be able to provide the same level of service to you.
Interactcrm may store and process your information in the United States and other countries that may not have the same level of protection as your jurisdiction, including allowing access by Interactcrm staff and the third parties identified below. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy and applicable law, including with respect to transfers from the EU. As permitted by applicable law, you may request details about the suitable safeguards we have in place by contacting us as detailed below.
Sensitive Personal Data
Interactcrm does not generally collect sensitive data (also known as special categories) through our Sites or otherwise. The term “sensitive data” refers to certain categories of personal data identified by data privacy laws as requiring special treatment, and include racial or ethnic origin, political opinions, religious, philosophical or other similar beliefs, membership of a trade union, physical or mental health, biometric or genetic data, sexual life or orientation, or criminal convictions and offences. In the limited instances when such data may be collected (such as providing particular services to a client), it is done in accordance with data privacy law requirements and/or with your consent.
Security of Your Information
We take reasonable technical, physical, and administrative steps to help protect the personal data we collect, transmit, process and store. We have protocols, controls and relevant policies, procedures and guidance to maintain these arrangements taking into account the risks associated with the categories of personal data and the processing we undertake.
Transferring Your Information
As Interactcrm continues to develop its business, it might sell or buy other companies or assets or be acquired or have substantially all of its assets acquired by a third party. In such transactions, customer information generally is one of the transferred business assets. You hereby consent to the transfer of your information as one of the transferred assets and to be used for any purpose allowed under this Policy.
Sharing Your Information
Ways we may share your information with third parties as follows:
- Third Party Vendors/Service Providers. We may rely on third-party vendors, consultants and other service providers to perform functions on our behalf and under our instructions in order to make our Sites available to you. For example, we may engage vendors/service providers for auditing, compliance, and corporate governance functions
- Interactcrm Suppliers and Distributors. We may share your information with suppliers and distributors to Interactcrm for their internal purposes including administrative purposes, as well as to improve performance, products and services; and for purposes relating to proposed or completed transactions facilitated by Interactcrm;
- Business Partners. We may share your information with third parties with whom we do business, including to facilitate your purchase of a product manufactured by an Interactcrm partner, or for their own marketing purposes in compliance with applicable laws and subject to their separate privacy policies;
- Business Reorganization. In connection with or during negotiation of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- We may share your information for any other purposes with your consent.
We may also share aggregated or anonymized information in a form that does not identify you.
Your Rights and Choices
Email and Marketing Choices. You may ask us not to process your personal data for marketing purposes. In some jurisdictions, you also have the right to opt-out of the disclosure of your personal data to third parties for the third parties’ direct marketing purposes. You can exercise your right to prevent such processing by: (i) following the opt-out instructions in promotional emails; (ii) checking certain boxes on the forms we use to collect personal data; or (iii) contacting us directly at Privacy@tetravx.com. You may also make requests about your contact preferences and changes to your information by using the foregoing email or by contacting your account manager. If you opt-out of promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.
Any transfers of personal data of EU data subjects to third parties located outside the EU/EEA will be based on an adequacy decision of the European Commission or are governed by the standard contractual clauses unless we provide notification to the contrary. Any other non-EU related transfers of your personal data will take place in accordance with the appropriate international data transfer mechanisms and standards. Interactcrm may be required to disclose personal data of EU data subjects in response to lawful requests by public authorities, including in order to satisfy national security or law enforcement requirements.
California Privacy Rights. If you are a California resident, you may have the right to request information from us about how we may share certain information about you with third parties for their own direct marketing purposes. Please see the your rights and choices section above for details on the choices you may have regarding such sharing of your information.
Except for Interactcrm’s own online activities on third-party websites and online services where we post our Policy, this Policy does not apply to, and Interactcrm is not responsible for, any other data practices of third-party websites and online services or the practices of other third parties. To learn about third-party data practices, please review their respective privacy policies.
Changes to this Policy
Interactcrm may change this Policy from time to time. If we make any changes to this Policy, we will change the “Effective Date” at the beginning of this Policy. If we make material changes to this Policy that increase our rights to use personal data we have previously collected about you, we will obtain your consent either through an email to your registered email address or by prominent posting on our Sites.
If you wish to request information regarding the use or disclosure of your information by Interactcrm, or if you have any questions about this Policy, please send an email to Privacy@tetravx.com.