Outbound interactions are a critical part of customer experience management. Customer outreach may be via voice or SMS. With the growth in mobile usage, SMS is becoming a prominent part of customer communication strategies.
Three types of outbound dialing modes may be used for voice interactions.
- Preview Dialing
- Predictive Dialing
- Progressive Dialing
Few examples of outbound communication are
- Telemarketing calls
- Collection calls
- Payment reminders
- Stock market updates
- Appointment reminders
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[button link=”http://interactcrm.com/preview-predictive-dialer/” type=”type-1-4″ size=”small”] PREVIEW-PREDICTIVE DIALER [/button] [button link=”http://interactcrm.com/sms-campaigns/” type=”type-1-4″ size=”small”] SMS CAMPAIGNS [/button]