Texting or SMS can be used to deliver self service especially if the request is well defined.

A simple text can be sent to a short code or long code number and information can be retrieved automatically. Some banking and travel example use cases are listed below.

  • Account Balance and Statement Inquiry
  • Status Inquiry on Account Activity
  • Request Stop Payment
  • Interest Rate Inquiry
  • ATM, Branch Location Lookups
  • Credit Card Outstanding
  • Report Lost Card
  • Check Merchant Support
  • Check Credit Limit on CC
  • Arrival / Departure Status Inquiry
  • Check Flight Schedules
  • Check Baggage Limit and Allowable Items
  • Log Service Requests and Complaints
  • Status Check and Notification of Request Updates
  • Communicate Meal and Seat Preference
  • Flight Check In

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