iCX for Collections

When managing a contact center that is focused on collections, its important to reach a large amount of contacts quickly but can’t lose the ability to gain insight into contact data prior to each connection.

Outbound Voice Dialer

Increase call volume and conversion by automatically placing calls and providing contact data

Preview Dialing

Present agents with a detailed customer record to preview before or while a call is launched to the customer

Campaign Manager

Define campaign rules, upload data lists, distribute calling records, administer campaign outcomes and much more

Campaign Reporting

Track and report on campaign progress, campaign performance, and agent productivity

Fully Integrate Your Contact Management Platforms

Integrating your CRM provides your contact center employees a complete view of your customer all within a single interface.

See iCX in Action

Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.