When managing a contact center that is focused on collections, its important to reach a large amount of contacts quickly but can’t lose the ability to gain insight into contact data prior to each connection.
Increase call volume and conversion by automatically placing calls and providing contact data
Present agents with a detailed customer record to preview before or while a call is launched to the customer
Define campaign rules, upload data lists, distribute calling records, administer campaign outcomes and much more
Track and report on campaign progress, campaign performance, and agent productivity
Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.