A contact center with the primary goal of customer service will want to provide an array of communication channels that can provide both self-service help and live agent support.
Route calls to the most qualified agent for that request automatically
13+ communication channels to connect with your customers anywhere they are
Allow agents to report on customer satisfaction following each engagement
Gather customer satisfaction directly from the source by providing automated follow up surveys
Provide agents process guides, global repository search, and standard response templates all within the platform
Enable agents to deliver personalized interactions thanks to real-time customer data
Integrating your CRM and ticketing applications provides your contact center employees a complete view of your customer all within a single interface.
Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.