Is your contact center looking to reach a large number of contacts in a short amount of time? Contact Centers with the primary goal of fundraising will benefit from an automated dialer that connects agents with donors faster.
13+ communication channels to connect with your donors anywhere they are
Increase call volume and conversion by automatically placing calls and providing contact data
Define campaign rules, upload data lists, distribute calling records, administer campaign outcomes and much more
Track and report on campaign progress, campaign performance, and agent productivity
Integrating your customer management applications provides your contact center employees a complete view of your donors all within a single interface.
Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.