iCX for Sales & Marketing

When it comes to supporting sales and marketing teams, outbound communication automation via voice and SMS are vital. 

Outbound Dialer

Increase call volume and conversion by automatically placing calls and providing contact data

Activity Log

Eliminate the time spent on admin tasks by automatically logging voice calls and notes in the contact record history

Screen Pop

Automatically identify inbound callers and present the appropriate CRM record all before the call is even answered

Agent Monitoring

Supervisors can monitor and coach sales reps without ever making the customer aware

Campaign Manager

Define campaign rules, upload data lists, distribute calling records, administer campaign outcomes and much more

Campaign Reporting

Track and report on campaign progress, campaign performance, and agent productivity

Fully Integrate Your CRM Platforms

Integrating your CRM application provides your contact center employees a complete view of your customer all within a single interface.

See iCX in Action

Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.