When it comes to supporting sales and marketing teams, outbound communication automation via voice and SMS are vital.
Increase call volume and conversion by automatically placing calls and providing contact data
Eliminate the time spent on admin tasks by automatically logging voice calls and notes in the contact record history
Automatically identify inbound callers and present the appropriate CRM record all before the call is even answered
Supervisors can monitor and coach sales reps without ever making the customer aware
Define campaign rules, upload data lists, distribute calling records, administer campaign outcomes and much more
Track and report on campaign progress, campaign performance, and agent productivity
Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.