iCX for Sales & Marketing
When it comes to supporting sales and marketing teams, outbound communication automation via voice and SMS are vital.
Outbound Dialer
Increase call volume and conversion by automatically placing calls and providing contact data
Activity Log
Eliminate the time spent on admin tasks by automatically logging voice calls and notes in the contact record history
Screen Pop
Automatically identify inbound callers and present the appropriate CRM record all before the call is even answered
Agent Monitoring
Supervisors can monitor and coach sales reps without ever making the customer aware
Campaign Manager
Define campaign rules, upload data lists, distribute calling records, administer campaign outcomes and much more
Campaign Reporting
Track and report on campaign progress, campaign performance, and agent productivity
Fully Integrate Your CRM Platforms
Integrating your CRM application provides your contact center employees a complete view of your customer all within a single interface.
See iCX in Action
Request a free demo to see how iCX can deliver a seamless customer experience across a multitude of digital channels.