Interactcrm

Twitter has become a very widely used forum for people to express their views and connect on common topics of discussion. For a multi channel contact center solution to be complete it is imperative that Twitter feeds are also available as a mode of customer communication. Consumers tweeting on your company handle need to be addressed and responded to. This creates a connection between consumers and the enterprise and generates loyalty.

Leave a Reply

Your email address will not be published. Required fields are marked *